Help Centre
Everything you need to know about shopping on AvailEverything — from creating an account to tracking a refund. Can't find what you're looking for? Contact us or raise a support ticket.
1. Creating an account (Sign up)
Go to Sign up and either continue with Google in one click, or enter your name, email/mobile number and a password. Verify the OTP sent to you to activate your account.
2. Signing in
Go to Sign in. You can sign in with your password, switch to "Mobile OTP" to sign in with a one-time code instead, or continue with Google. Forgotten your password? Use Forgot password to reset it by email.
3. Searching for products
Use the search bar at the top of any page to search by product name, brand or seller. You can also browse All categories, or open any category page to filter and sort results by price, rating, newest arrivals or best sellers using the "Sort by" dropdown.
4. Placing an order
Open a product, choose any size/colour options, and select "Add to cart" (or "Buy now" to go straight to checkout). Review your items on the Cart page, then select "Checkout" to enter your delivery address and place the order.
5. Making a payment
At checkout you can pay by Cash on Delivery, or pay online via Razorpay, PayTM or Cashfree (UPI, cards, netbanking and wallets, depending on what your bank supports). If you have AvailEverything wallet balance, you can apply it toward any online payment at checkout too.
6. Tracking your order
Go to My Orders and open any order to see its full status timeline — Order Placed, Accepted, Shipped, Out for Delivery, Delivered and so on, with the date and time of each update. Once an order ships, the same page shows the courier's tracking link. You can also track an order without signing in using the tracking code from your confirmation email at Track an order.
7. Getting help or raising a complaint (support tickets)
Go to Tickets and select "New ticket". Describe your issue and submit — our support team replies on the same ticket thread, and you'll be notified when they respond. For a quick question about a specific product, you can also message the seller directly from the product page.
8. Requesting a return
Open the order from My Orders and select "Request return" on the item you'd like to return. Choose a reason and submit — the seller (or our team) will review it. You can follow its progress under Returns.
9. Requesting a refund
Refunds are handled as part of the return process — there's no separate refund request step. Once your return request is reviewed and approved, the refund amount is automatically credited to your AvailEverything Wallet, which you can then use toward future orders.
10. Tracking your refund
Check Returns for the current status of your request (pending, approved or rejected). Once approved, the credited amount and date appear in your Wallet history.
11. Product warranty — and how to claim it
Where a product carries a warranty, its terms are shown on the product page itself before you buy. There's no separate warranty registration step — your order itself is your proof of purchase. To claim a warranty repair or replacement, raise a support ticket referencing your order number and the issue; our team will connect you with the seller or the warranty provider as applicable.
12. Downloading your invoice
Open the order from My Orders and select "Download invoice" — this works for any order regardless of payment method, and is available as soon as the order is placed.
More help
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