Privacy Policy

Effective Date: 01 January 2021

Last Updated: 01 August 2026

Welcome to AvailEverything.com ("AvailEverything", "we", "our", "us"), an online eCommerce marketplace owned and operated by MasterSpiders Innovations Private Limited, having its registered office in Hyderabad, Telangana, India.

AvailEverything.com enables businesses, manufacturers, wholesalers, retailers, distributors, artisans, home-based entrepreneurs and other eligible sellers to list and sell their products to customers through our online marketplace. We also facilitate logistics, payment collection, customer support and other marketplace-related services.

Your privacy is important to us. This Privacy Policy explains how we collect, use, process, store, disclose and safeguard your personal information whenever you visit our website, mobile applications or use any of our services.

By accessing or using AvailEverything.com, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should discontinue using our services immediately.

1. Scope of this Privacy Policy

This Privacy Policy applies to all visitors, registered users, customers, buyers, prospective customers, and anyone who accesses or uses AvailEverything.com or any related services, websites, mobile applications, customer support channels, promotional campaigns or communication platforms operated by MasterSpiders Innovations Private Limited.

This Privacy Policy covers information collected through:

AvailEverything.com website
Official mobile applications
Customer support interactions
Email communications
WhatsApp communications
SMS notifications
Telephone conversations
Marketing campaigns
Social media interactions
Online advertisements
Third-party integrations connected with our marketplace

This Privacy Policy does not apply to third-party websites, payment gateways, logistics providers or external services that may be linked from our platform. Such services are governed by their own privacy policies.

2. Definitions

For the purpose of this Privacy Policy:

"Company" means MasterSpiders Innovations Private Limited.
"Marketplace" means AvailEverything.com and all associated applications, software, APIs and services.
"User" means any person accessing or using the Platform.
"Buyer" means a customer purchasing products through the Platform.
"Seller" means any registered merchant, business, manufacturer, retailer, distributor, service provider or entrepreneur listing products on the Platform.
"Personal Information" means any information capable of identifying an individual directly or indirectly.
"Processing" means collecting, recording, storing, organizing, modifying, transmitting, sharing or deleting personal information.
"Platform" means AvailEverything.com, mobile applications and all associated digital services.

3. Information We Collect

We may collect various categories of information depending on how you interact with our Platform.

3.1 Personal Information Provided by You

Full Name
Profile Photograph (optional)
Email Address
Mobile Number
Alternative Contact Number
Date of Birth (if voluntarily provided)
Gender (optional)
Billing Address
Shipping Address
Delivery Instructions
City
District
State
Country
PIN / ZIP Code
Language Preference
Communication Preferences

3.2 Account Information

Username
Password (stored in encrypted form)
Account Preferences
Saved Addresses
Wishlist
Shopping Cart
Favourite Products
Order History
Reviews and Ratings
Support Requests
Complaint History

3.3 Transaction Information

Products Purchased
Order Numbers
Invoices
Tax Information
Payment Status
Refund Requests
Cancellation Requests
Return Requests
Wallet Transactions (if applicable)
Coupons Redeemed
Reward Points

3.4 Payment Information

Payments on AvailEverything.com are processed through authorized third-party payment gateways. We generally do not store your complete debit card, credit card or net banking credentials on our servers.

Depending on the payment method used, we may receive limited payment-related information including:

Payment Method
Transaction Reference Number
Payment Status
UPI Transaction Details
Masked Card Number
Bank Reference Number
Wallet Provider Name
Payment Timestamp

4. Information Collected Automatically

Whenever you use our Platform, certain technical information is collected automatically to improve security, user experience and system performance.

IP Address
Browser Type
Browser Version
Operating System
Device Model
Device Identifier
Language Settings
Time Zone
Internet Service Provider
Screen Resolution
Referral URLs
Visited Pages
Search Queries
Clickstream Data
Session Duration
Cookies
Advertising Identifiers
Crash Reports
Error Logs
Diagnostic Information

5. Cookies and Tracking Technologies

AvailEverything.com uses cookies, pixels, tags, SDKs and similar technologies to provide essential website functionality, remember your preferences, analyze website traffic, improve user experience, personalize content, detect fraudulent activities and measure the effectiveness of marketing campaigns.

Cookies may include:

Essential Cookies
Performance Cookies
Analytics Cookies
Security Cookies
Preference Cookies
Advertising Cookies
Session Cookies
Persistent Cookies

You may disable cookies through your browser settings; however, certain features of the Platform may not function properly if cookies are disabled.

6. Information Received from Third Parties

We may receive information about you from trusted third-party service providers in connection with the services offered through our Platform.

These may include:

Payment Gateway Providers
Shipping & Logistics Partners
Courier Companies
Identity Verification Partners
Fraud Prevention Services
Marketing Platforms
Advertising Networks
Social Login Providers
Analytics Providers
Government Verification Services where legally permitted

Such information is used only for lawful business purposes and in accordance with applicable laws.

7. How We Use Your Information

We process your information for legitimate business purposes, including but not limited to:

Creating and managing your account.
Processing orders and payments.
Delivering products.
Providing customer support.
Responding to enquiries.
Preventing fraud and abuse.
Detecting suspicious transactions.
Complying with legal obligations.
Sending order confirmations.
Sending shipping updates.
Sending delivery notifications.
Managing refunds and returns.
Improving our products and services.
Personalizing your shopping experience.
Conducting analytics and market research.
Maintaining platform security.
Performing internal audits.
Resolving disputes.
Enforcing our Terms & Conditions.
Communicating promotional offers, where permitted by law.

We process your information only for lawful purposes and take reasonable measures to protect it from unauthorized access, misuse, alteration or disclosure.

8. Legal Basis for Processing Personal Information

AvailEverything.com processes personal information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and other applicable legal requirements.

We process personal information only when there is a valid legal basis, including but not limited to:

Your consent to collect and process your information.
Performance of a contract, including order processing, payment collection and delivery.
Compliance with applicable legal and regulatory obligations.
Protection of our legitimate business interests, provided such interests do not override your rights.
Detection, investigation and prevention of fraud, abuse or illegal activities.
Protection of the rights, safety and security of our users, employees, sellers and business partners.

Where your consent is required, you may withdraw such consent at any time, subject to applicable legal and contractual obligations.

9. Sharing of Personal Information

We do not sell your personal information to third parties. However, we may share your information with trusted service providers and business partners for the purposes described in this Privacy Policy.

Your information may be shared with:

9.1 Sellers

When you place an order, the relevant seller receives information necessary to process and fulfil your order, including:

Name
Shipping Address
Mobile Number
Email Address (where required)
Ordered Products
Order Number
Delivery Instructions

Sellers are contractually expected to use this information solely for order fulfilment, customer service and legal compliance.

9.2 Logistics & Delivery Partners

To facilitate pickup, shipment and delivery, we may share necessary information with courier companies and logistics partners.

This information may include:

Recipient Name
Shipping Address
Contact Number
Order Details
Parcel Dimensions
Delivery Instructions

9.3 Payment Gateway Providers

Payments are securely processed by authorized payment service providers.

Depending on the payment method selected, necessary transaction information may be shared with payment gateways, banks, UPI service providers and payment processors to:

Process payments.
Verify transactions.
Detect fraudulent activities.
Complete refunds.
Comply with financial regulations.

AvailEverything.com does not store complete credit card numbers, CVV numbers or internet banking passwords on its own servers.

9.4 Technology Service Providers

We may share information with cloud hosting providers, email delivery services, SMS providers, customer support platforms, analytics providers and IT infrastructure partners solely for operating and improving our services.

9.5 Government Authorities

We may disclose personal information if required by applicable law, court order, governmental authority, regulatory agency or law enforcement authorities.

9.6 Business Transfers

If MasterSpiders Innovations Private Limited undergoes a merger, acquisition, restructuring, financing, asset sale or similar corporate transaction, personal information may be transferred as part of such transaction, subject to applicable legal protections.

10. Payment Information

Payments on AvailEverything.com are processed through secure third-party payment gateways that comply with applicable banking and payment security standards.

Supported payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Digital Wallets
Cash on Delivery (where available)
EMI Options (where available)

Payment gateways may independently collect and process payment-related information in accordance with their respective privacy policies.

We encourage users to review the privacy policies of payment providers before completing transactions.

11. Shipping & Logistics Information

To successfully fulfil customer orders, AvailEverything.com works with multiple shipping and logistics partners.

For shipment creation and delivery, we may provide the following information to our logistics partners:

Customer Name
Delivery Address
Mobile Number
Email Address (where required)
Package Weight
Package Dimensions
Order Number
Declared Value
Delivery Instructions

Shipping partners are authorized to use this information only for shipment pickup, transportation, delivery, returns and customer communication relating to the shipment.

12. Marketing Communications

With your consent or where permitted by law, AvailEverything.com may send communications regarding:

Special Offers
Discount Coupons
Product Recommendations
Festival Sales
Marketplace Updates
New Features
Order Reminders
Cart Recovery Notifications
Seller Promotions
Company Announcements

Marketing communications may be sent through:

Email
SMS
WhatsApp
Push Notifications
In-App Notifications

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in emails or by updating your account preferences. However, transactional communications relating to your orders, payments, refunds or legal notices will continue to be sent where necessary.

13. Data Security

MasterSpiders Innovations Private Limited is committed to protecting personal information through appropriate administrative, technical and physical safeguards.

Security measures may include:

SSL/TLS encrypted communications.
Encrypted password storage.
Secure authentication mechanisms.
Role-based access controls.
Multi-factor authentication for administrative access where applicable.
Regular software updates.
Firewall protection.
Intrusion detection and monitoring.
Security logging.
Periodic security reviews.
Backup and disaster recovery procedures.
Restricted employee access to personal information.

Although we strive to protect your information using commercially reasonable safeguards, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

14. International Data Transfers

AvailEverything.com primarily stores and processes information within India. However, certain technology service providers, cloud infrastructure providers, analytics providers, customer support platforms or other service providers may process information in jurisdictions outside India.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate contractual, organizational and technical safeguards are implemented in accordance with applicable laws.

By using our services, you acknowledge that your information may be transferred to, stored or processed in countries where data protection laws may differ from those of your country of residence.

15. Data Retention

AvailEverything.com retains personal information only for as long as it is reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with applicable laws, resolve disputes, enforce our agreements and protect our legitimate business interests.

The retention period depends on the type of information and the purpose for which it was collected. In general, we may retain:

Account information for as long as your account remains active.
Order and transaction records for the period required under applicable tax, accounting and commercial laws.
Customer support records for service quality, dispute resolution and legal compliance.
Security logs and system logs for fraud prevention and cybersecurity purposes.
Marketing preferences until you withdraw your consent or unsubscribe.

When personal information is no longer required, we will securely delete, anonymize or otherwise dispose of it in accordance with applicable legal requirements.

16. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (India), you may have the following rights regarding your personal information:

Right to know what personal information we collect.
Right to access your personal information.
Right to request correction of inaccurate or incomplete information.
Right to request updating of outdated information.
Right to request deletion of personal information, where legally permissible.
Right to withdraw consent where processing is based on consent.
Right to object to certain types of processing where permitted by law.
Right to request information regarding the processing of your personal information.
Right to raise grievances regarding the handling of your personal information.

Certain rights may be subject to legal limitations, contractual obligations or regulatory requirements.

17. Managing Your Account

Registered users can access and manage various account settings through their AvailEverything account dashboard.

Depending on the available platform features, users may:

Update personal information.
Change passwords.
Manage saved addresses.
Update communication preferences.
View order history.
Download invoices.
Manage wishlists.
Track shipments.

Users are responsible for ensuring that the information provided remains accurate and up to date.

18. Account Deletion

Users may request deletion of their AvailEverything account by contacting our customer support team or using any account deletion feature provided on the Platform.

Upon receiving a valid deletion request, we will:

Verify the identity of the requesting user.
Process the deletion request within a reasonable period.
Delete or anonymize personal information where legally permissible.
Retain information that must be preserved under applicable laws, taxation requirements, fraud prevention measures or dispute resolution obligations.

Deletion of an account does not automatically delete information that we are legally required or otherwise permitted to retain.

19. Children's Privacy

AvailEverything.com is intended for use by individuals who are legally capable of entering into binding contracts under applicable law.

We do not knowingly collect personal information from children where parental or guardian consent is required under applicable law.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information as required by law.

Parents or legal guardians who believe that a child has provided personal information to us may contact us for assistance.

20. Fraud Prevention and Security Monitoring

To maintain the integrity of our marketplace, we continuously monitor activities that may indicate fraud, abuse, unauthorized access or violations of our policies.

We may analyze:

Login activities.
IP addresses.
Device identifiers.
Order patterns.
Payment behavior.
Refund requests.
Return requests.
Account activities.
Customer complaints.

Where suspicious activities are detected, we may:

Temporarily suspend transactions.
Request identity verification.
Cancel suspicious orders.
Restrict account access.
Report unlawful activities to the appropriate authorities where required.

21. Third-Party Websites and External Links

Our Platform may contain links to third-party websites, applications or services operated by independent organizations.

These external websites are governed by their own privacy policies and terms of use. AvailEverything.com does not control and is not responsible for the privacy practices, content, security or operations of such third-party services.

Users are encouraged to review the privacy policies of any third-party websites they visit before providing personal information.

22. Seller Responsibilities Regarding Customer Information

AvailEverything.com operates as a marketplace connecting buyers and independent sellers.

Sellers receive limited customer information solely for the purpose of processing, shipping and supporting customer orders.

Each seller agrees that customer information:

Will be used only for order fulfillment.
Will not be sold, rented or shared for unauthorized marketing purposes.
Will be protected using reasonable security measures.
Will not be retained longer than necessary for lawful business purposes.
Will be processed in accordance with applicable privacy laws.

Violation of these obligations may result in suspension or permanent termination of the seller's account, legal action or other remedies available under applicable law.

23. Business Communications

AvailEverything.com may contact users regarding:

Order confirmations.
Shipping updates.
Delivery notifications.
Refund status.
Return requests.
Security alerts.
Password reset requests.
Policy updates.
Important legal notices.
Marketplace announcements.

These communications are considered essential for providing our services and may continue even if you have opted out of promotional communications.

24. Changes to this Privacy Policy

MasterSpiders Innovations Private Limited reserves the right to modify, amend, update or replace this Privacy Policy at any time to reflect changes in applicable laws, regulations, business practices, technology, marketplace operations or our services.

Whenever significant changes are made, we may notify users through one or more of the following methods:

Website notifications.
Registered email communications.
SMS notifications.
WhatsApp notifications.
In-app notifications.
Announcements on the Platform.

Your continued use of AvailEverything.com after any updated Privacy Policy becomes effective constitutes your acceptance of the revised Privacy Policy.

25. Data Breach Response

Although we employ industry-standard security measures to protect personal information, no electronic storage system or internet transmission is completely secure.

In the event of a suspected or confirmed data breach affecting personal information, MasterSpiders Innovations Private Limited may, where required by applicable law:

Investigate the nature and scope of the incident.
Take immediate steps to contain and mitigate the breach.
Restore affected systems where possible.
Notify competent regulatory authorities, where legally required.
Notify affected users when required under applicable law.
Review and strengthen our security controls to reduce the likelihood of similar incidents.

26. Compliance with Applicable Laws

AvailEverything.com endeavors to comply with all applicable laws governing the collection, processing, storage and protection of personal information, including but not limited to:

The Digital Personal Data Protection Act, 2023 (India).
The Information Technology Act, 2000 and applicable rules.
Consumer protection laws applicable to marketplace operations.
Taxation and accounting regulations.
Any other applicable laws, rules or regulations governing our business operations.

Nothing in this Privacy Policy shall be interpreted as limiting any legal rights or obligations available under applicable law.

27. Limitation of Liability

While MasterSpiders Innovations Private Limited implements reasonable administrative, technical and physical safeguards to protect personal information, we cannot guarantee that unauthorized access, cyberattacks, hardware failures, software defects or other unforeseen events will never occur.

To the maximum extent permitted by applicable law, MasterSpiders Innovations Private Limited, its directors, officers, employees, affiliates and service providers shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from unauthorized access to personal information, except where such liability cannot be excluded under applicable law.

28. Severability

If any provision of this Privacy Policy is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed severable and the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.

29. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Subject to applicable law, any dispute arising out of or relating to this Privacy Policy or the use of AvailEverything.com shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India.

30. Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal information, you may contact us using the details below:

MasterSpiders Innovations Private Limited
Owner and Operator of AvailEverything.com
Hyderabad, Telangana, India

Customer Support Email: [email protected]
Customer Support Phone: +91-8822883888
Website: https://www.availeverything.com

If the above contact details change, the updated information will be published on our Platform.

31. Grievance Officer

In accordance with applicable Indian laws, users may submit complaints, grievances or privacy-related concerns to our designated Grievance Officer.

The name and contact details of the Grievance Officer will be published on the official website and updated whenever necessary.

Complaints will be acknowledged and addressed within a reasonable period in accordance with applicable legal requirements.

32. Consent

By accessing, registering on or using AvailEverything.com, you acknowledge that:

You have read and understood this Privacy Policy.
You consent to the collection, processing, storage and use of your personal information as described herein, where such consent is required by law.
You agree to our Terms & Conditions and other applicable policies.
You agree to receive transactional communications relating to your account and orders.

33. Entire Agreement

This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, Return Policy, Refund Policy, Warranty Policy, Cookie Policy, Seller Terms & Conditions and any other policies published on AvailEverything.com.

Together, these documents constitute the complete understanding between you and MasterSpiders Innovations Private Limited regarding the collection, processing and protection of personal information through the Platform.

34. Effective Date

This Privacy Policy is effective from 01 January 2021 and shall remain in force until replaced by a revised version published on AvailEverything.com.

35. Disclaimer

This Privacy Policy is intended to explain our privacy practices in a transparent and understandable manner. Nothing contained in this Privacy Policy limits any statutory rights available to users under applicable law or creates obligations beyond those required by law, except where expressly stated.

MasterSpiders Innovations Private Limited reserves all rights not expressly granted herein.

This Privacy Policy applies to AvailEverything.com and all related websites, mobile applications and services owned and operated by MasterSpiders Innovations Private Limited.