Refund Policy

Effective Date: 01 August 2026

Last Updated: 01 August 2026

Welcome to AvailEverything.com, owned and operated by MasterSpiders Innovations Private Limited, Hyderabad, Telangana, India.

This Refund Policy explains the circumstances under which refunds may be issued for purchases made through AvailEverything.com. As AvailEverything.com operates as a multi-vendor online marketplace, refund eligibility may vary depending on the respective seller's policy, product category, payment method, applicable consumer protection laws and the circumstances of each transaction.

By placing an order on AvailEverything.com, you agree to this Refund Policy together with our Terms & Conditions, Privacy Policy, Shipping Policy, Return & Replacement Policy, Warranty Policy and other applicable policies published on the Platform.

1. Marketplace Refund Model

AvailEverything.com is a technology-enabled online marketplace that connects buyers with independent sellers.

Refunds relating to products sold by independent sellers are generally processed by the respective seller through the payment systems facilitated by AvailEverything.com.

MasterSpiders Innovations Private Limited facilitates refund processing, payment coordination and customer support but does not automatically guarantee refunds for every transaction.

For products sold directly by MasterSpiders Innovations Private Limited, refunds shall be processed by the Company in accordance with this Policy and applicable law.

2. Refund Eligibility

Refunds may be issued where applicable under:

The seller's approved refund policy.
The Return & Replacement Policy.
Applicable consumer protection laws.
Orders cancelled before dispatch.
Approved return requests.
Verified transit loss.
Verified defective or damaged products.
Failed or duplicate payments.

Refund approval is subject to verification and compliance with the applicable marketplace policies.

3. Situations Where Refunds May Be Approved

Subject to verification, refunds may be approved in situations including:

Order cancelled before shipment.
Seller unable to fulfil the order.
Product permanently out of stock.
Wrong product delivered.
Product significantly different from its description.
Verified manufacturing defect.
Product damaged during transit.
Shipment confirmed lost by the logistics partner.
Replacement unavailable after approval.
Duplicate payment received.
Payment collected but order could not be completed.

4. Situations Where Refunds May Not Be Available

Refunds may be declined where permitted by applicable law, including but not limited to:

The product is not eligible for return.
The return request was submitted after the applicable return period.
The product has been intentionally damaged or misused after delivery.
The customer fails to return the product where return is required.
The issue reported cannot be verified.
The return conditions published by the seller are not satisfied.
The order relates to a non-refundable digital product, gift card or service, unless otherwise stated.

Nothing in this section limits any statutory rights available to consumers under applicable law.

5. Refund Methods

Approved refunds will generally be processed using the original payment method wherever reasonably possible.

Depending on the payment method used, refunds may be credited through:

Credit Card.
Debit Card.
UPI.
Net Banking.
Digital Wallet.
Bank Transfer.
Original payment gateway.
Store Credit, where accepted by the customer and permitted by applicable law.

The actual refund method may depend upon payment gateway policies, banking regulations and technical limitations.

6. Refund Processing Time

Once a refund has been approved, AvailEverything.com or the respective seller shall initiate the refund within a reasonable period.

Actual credit timelines depend upon:

The payment gateway.
The issuing bank.
The payment method used.
Regulatory processing requirements.

Although many refunds are processed sooner, customers should generally allow up to 7 to 10 business days for the refunded amount to appear in their account after the refund has been initiated.

7. Partial Refunds

In certain circumstances, only a partial refund may be approved.

Examples include:

Products returned with missing accessories.
Customer-caused damage reducing product value.
Return shipping charges payable by the customer.
Products partially accepted under the seller's policy.
Promotional discounts or bundled offers affecting the refundable amount.

The amount of any partial refund shall be determined based on the applicable seller policy, product condition and the circumstances of the transaction.

8. Refunds After Approved Returns

Where a return request has been approved, refunds may be processed after:

The returned product is received.
The product passes inspection.
The seller confirms return acceptance.
Verification is completed where applicable.

If the returned product does not satisfy the applicable return conditions, the refund request may be rejected or a partial refund may be issued where appropriate.

9. Cash on Delivery (COD) Refunds

Refunds for orders paid through Cash on Delivery (COD) cannot be returned in cash at the time of pickup or delivery.

Where a COD refund is approved, the customer may be required to provide:

Bank account holder's name.
Bank account number.
IFSC code.
UPI ID.
Any other information reasonably required for processing the refund.

Refunds for COD orders shall generally be processed through bank transfer, UPI or any other electronic payment method approved by the Company.

10. Duplicate Payments

If a customer is charged more than once for the same order due to a technical error, payment gateway issue or banking issue, the customer should promptly notify AvailEverything.com Customer Support.

Upon verification, the excess amount shall be refunded through the original payment method wherever reasonably possible.

11. Failed or Incomplete Payment Transactions

In certain situations, a payment may be debited from the customer's account while the order is not successfully confirmed due to technical or communication failures.

Where such transactions are verified:

The payment may be automatically reversed by the payment gateway or issuing bank.
If an automatic reversal does not occur, an appropriate refund shall be initiated after verification.

Customers are encouraged to retain payment confirmation details until the issue has been resolved.

12. Refunds for Cancelled Orders

Where an order is cancelled before shipment and the cancellation is accepted under the applicable cancellation policy, eligible prepaid amounts shall generally be refunded.

Refund eligibility may depend upon:

The stage of order processing.
The seller's cancellation policy.
The product category.
Whether shipment has already been dispatched.

If an order has already been shipped, refund eligibility shall be governed by the applicable Return & Replacement Policy.

13. Replacement Instead of Refund

For certain products, the respective seller may offer a replacement instead of a refund where:

A replacement product is available.
The defect is verified.
The seller's policy provides for replacement.
The customer agrees to receive a replacement.

Where a replacement is successfully provided, a separate monetary refund may not be issued unless otherwise required by applicable law.

14. Seller Responsibilities

Each seller using AvailEverything.com agrees to:

Clearly disclose refund eligibility on product listings.
Respond to refund requests within a reasonable period.
Process approved refunds without unreasonable delay.
Cooperate with AvailEverything.com during refund investigations.
Comply with applicable consumer protection laws.

Failure to comply with these responsibilities may result in marketplace actions, including account restrictions, suspension or termination.

15. Customer Responsibilities

Customers requesting refunds agree to:

Provide accurate order information.
Submit truthful refund requests.
Cooperate during verification.
Return eligible products where required.
Provide valid bank account or UPI details for COD refunds.
Promptly report duplicate payments or payment issues.

Providing false, misleading or fraudulent information may result in rejection of the refund request, suspension of refund privileges, account restrictions or other actions permitted under applicable law.

16. Refund Verification

Before approving a refund, AvailEverything.com and/or the respective seller may conduct verification procedures.

Verification may include:

Review of order records.
Payment confirmation.
Return inspection reports.
Shipment tracking information.
Customer-provided photographs or videos.
Seller confirmation.
Courier confirmation.

Additional information may be requested where reasonably necessary to verify the refund request.

17. International Refunds

Refunds relating to international orders may be subject to additional processing requirements due to international banking systems, foreign exchange regulations, payment gateway procedures and applicable laws.

For international transactions:

Refunds shall generally be processed through the original payment method where feasible.
Currency conversion rates may differ from those applicable at the time of purchase.
Bank charges, intermediary fees or exchange rate differences imposed by financial institutions may affect the final amount received by the customer.

AvailEverything.com is not responsible for exchange rate fluctuations, intermediary banking charges or deductions imposed by financial institutions beyond its control.

18. Refund Fraud Prevention

AvailEverything.com is committed to providing fair refund practices while protecting the marketplace against fraudulent, abusive or unlawful refund requests.

The Company may investigate refund requests involving:

Repeated refund claims.
Frequent return and refund activity.
Duplicate claims for the same order.
False or misleading information.
Manipulated photographs or documents.
Products intentionally damaged after delivery.
Claims inconsistent with shipment or inspection records.

Where fraudulent or abusive activity is reasonably suspected, the Company reserves the right to:

Request additional verification.
Temporarily suspend refund processing.
Reject the refund request.
Restrict Cash on Delivery (COD) facilities.
Suspend or terminate the customer account.
Recover losses where permitted by applicable law.
Report unlawful activities to competent authorities where required.

19. Marketplace Responsibilities

AvailEverything.com operates as a technology-enabled marketplace that facilitates transactions between buyers and independent sellers.

The Company may:

Facilitate refund requests.
Coordinate communication between buyers, sellers and payment partners.
Monitor compliance with marketplace policies.
Assist in dispute resolution.
Take appropriate action against sellers who repeatedly fail to honour approved refunds.

Except where products are sold directly by MasterSpiders Innovations Private Limited, the Company does not independently guarantee that every refund request will be approved.

20. Payment Gateway Responsibilities

Refunds are processed through third-party payment gateways and financial institutions.

Once a refund has been initiated by the Company or the respective seller, the actual credit of funds depends upon:

The payment gateway.
The issuing bank.
Card networks.
UPI service providers.
Applicable banking regulations.

AvailEverything.com is not responsible for delays occurring after a refund has been successfully transmitted to the payment gateway or banking system.

21. Bank Processing Delays

Banks and financial institutions may require additional time to process refund transactions.

Processing times may vary depending on:

Banking procedures.
Public holidays.
Payment method.
Regulatory verification requirements.
Technical maintenance.

Customers are encouraged to contact their bank if the refund has been initiated but has not appeared in their account after the expected processing period.

22. Disputed Transactions

If a customer disagrees with the outcome of a refund request, the matter may be escalated through AvailEverything.com's Customer Support channels.

The Company may review:

Order records.
Payment records.
Seller responses.
Inspection reports.
Courier information.
Customer-provided evidence.

The Company may facilitate a fair resolution based on the available information, applicable marketplace policies and governing law.

23. Chargebacks

Customers are encouraged to contact AvailEverything.com Customer Support before initiating a chargeback with their bank or payment service provider.

Where a chargeback is initiated:

The related refund request may be placed on hold pending investigation.
The Company may request additional supporting documentation.
The seller may be notified and provided an opportunity to respond.
The matter shall be handled in accordance with payment network rules and applicable law.

Fraudulent or unjustified chargebacks may result in account restrictions or other actions permitted by applicable law.

24. Force Majeure

Neither MasterSpiders Innovations Private Limited, the respective seller nor any payment service provider shall be liable for delays or failures in processing refunds arising from events beyond their reasonable control.

Such events include, but are not limited to:

Natural disasters.
Floods.
Earthquakes.
Pandemics.
Government actions.
War.
Civil disturbances.
Power failures.
Internet outages.
Labour strikes.
Failures of banking or payment infrastructure.

25. Limitation of Liability

To the fullest extent permitted by applicable law, MasterSpiders Innovations Private Limited shall not be liable for indirect, incidental, consequential or special damages arising from refund processing delays attributable to independent sellers, payment gateways, financial institutions or circumstances beyond the Company's reasonable control.

Nothing in this Policy excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

26. Policy Updates

MasterSpiders Innovations Private Limited reserves the right to amend, modify or replace this Refund Policy at any time to reflect changes in applicable laws, payment systems, marketplace operations or customer service practices.

Any revised Refund Policy shall become effective upon publication on AvailEverything.com unless otherwise specified.

Customers are encouraged to review this Policy periodically before placing orders.

27. Customer Support

Customers requiring assistance regarding refunds may contact AvailEverything.com Customer Support through our official communication channels.

Customer Support may assist with:

Refund status enquiries.
Refund eligibility clarification.
Duplicate payment issues.
Failed transaction assistance.
COD refund guidance.
Seller coordination.
Payment gateway related enquiries.
General refund-related support.

Our Customer Support Team will make reasonable efforts to respond to eligible refund-related enquiries within a reasonable timeframe.

28. Dispute Resolution

Customers who disagree with a refund decision are encouraged to first contact AvailEverything.com Customer Support for an amicable resolution.

Where appropriate, the Company may facilitate communication between the customer, seller, logistics partner and payment gateway to assist in resolving the dispute.

If the matter cannot be resolved through mutual discussions, either party may pursue remedies available under applicable law.

Nothing contained in this Refund Policy limits any statutory rights available to consumers under applicable consumer protection laws.

29. Governing Law and Jurisdiction

This Refund Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Subject to applicable law, any dispute arising from or relating to this Refund Policy shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India.

30. Contact Information

For questions, concerns or assistance relating to refunds, please contact:

MasterSpiders Innovations Private Limited
Owner and Operator of AvailEverything.com
Hyderabad, Telangana, India

Website: https://www.availeverything.com
Email: [email protected]
Phone: +91-XXXXXXXXXX

To help us process your enquiry efficiently, please include your order number, payment reference number and a brief description of your concern when contacting Customer Support.

31. Entire Agreement

This Refund Policy should be read together with our:

Terms & Conditions.
Privacy Policy.
Shipping Policy.
Return & Replacement Policy.
Warranty Policy.
Seller Terms & Conditions.

Together, these policies constitute the complete framework governing refunds and related customer rights on AvailEverything.com.

32. Severability

If any provision of this Refund Policy is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

33. Waiver

Failure by MasterSpiders Innovations Private Limited to enforce any provision of this Refund Policy shall not constitute a waiver of that provision or of any other rights available under applicable law.

34. Effective Date

This Refund Policy shall become effective on 01 August 2026 and shall remain in force until amended, replaced or withdrawn by MasterSpiders Innovations Private Limited.

35. Legal Disclaimer

AvailEverything.com operates as a technology-enabled online marketplace connecting buyers with independent sellers.

Except where products are expressly identified as being sold directly by MasterSpiders Innovations Private Limited, refund decisions are primarily based on the applicable seller's refund policy, product category, order status, return verification, payment confirmation and applicable laws.

MasterSpiders Innovations Private Limited facilitates refund processing, customer support and communication between buyers, sellers and payment partners but does not independently guarantee approval of every refund request.

Refund timelines may vary depending on payment gateways, banks, financial institutions, card networks, UPI providers, logistics partners and regulatory requirements, all of which operate independently of the Company.

Nothing contained in this Refund Policy shall be interpreted as limiting or excluding any statutory rights available to consumers under applicable consumer protection laws.

This Refund Policy applies to all eligible purchases made through AvailEverything.com, including orders placed through our website, mobile applications and any other official sales channels operated by MasterSpiders Innovations Private Limited.