Seller Commission & Payment Policy

Effective Date: 01 August 2026

Last Updated: 01 August 2026

This Seller Commission & Payment Policy ("Policy") forms part of the Seller Terms & Conditions of AvailEverything.com, owned and operated by MasterSpiders Innovations Private Limited, Hyderabad, Telangana, India.

This Policy explains how commissions, seller payments, settlement procedures, deductions, taxes and other financial matters are administered for sellers using the Platform.

By registering as a Seller or continuing to sell products through AvailEverything.com, you agree to be bound by this Policy together with the Seller Terms & Conditions and all other applicable marketplace policies.

1. Purpose

The purpose of this Policy is to provide a transparent framework governing:

Marketplace commissions.
Seller settlements.
Payment schedules.
Applicable deductions.
Advertising charges.
Logistics charges.
Tax treatment.
Payment dispute procedures.

2. Marketplace Commission

AvailEverything.com charges a marketplace commission for facilitating sales through the Platform.

Commission rates may vary depending upon:

Product category.
Seller subscription plan.
Promotional campaigns.
Commercial agreements.
Marketplace initiatives.

Unless otherwise agreed in writing, the applicable commission rate displayed within the Seller Dashboard at the time of sale shall apply.

The Company reserves the right to revise commission rates after providing reasonable notice where required by applicable law.

3. Services Covered by Commission

Marketplace commissions help support services including:

Marketplace technology.
Seller dashboard access.
Order management.
Customer acquisition.
Payment processing.
Marketplace administration.
Basic customer support.
Platform security.
Marketplace improvements.

4. Additional Marketplace Charges

Depending on the services selected by the Seller, additional charges may apply, including:

Payment gateway charges.
Shipping or logistics charges.
Packaging services.
Advertising fees.
Featured listing charges.
Warehousing services.
Storage charges.
Return handling charges.
Reverse logistics charges.
Subscription fees.

Applicable charges shall be disclosed through the Seller Dashboard, invoices or official communications issued by the Company.

5. Seller Earnings

The Seller's payable amount for each completed order shall generally be calculated as:

Selling Price
Less Marketplace Commission
Less Payment Gateway Charges (where applicable)
Less Logistics Charges (where applicable)
Less Advertising Charges (where applicable)
Less Applicable Taxes and Adjustments
= Net Settlement Amount

The actual settlement amount may vary depending upon returns, refunds, promotional discounts, taxes and other applicable deductions.

6. Settlement Eligibility

A sale generally becomes eligible for settlement after:

The order has been successfully delivered.
The applicable return period has expired, where required.
No payment dispute exists.
No fraud investigation is pending.
The Seller remains compliant with marketplace policies.

Settlement eligibility shall be determined by the Company in accordance with operational requirements and applicable law.

7. Settlement Schedule

Seller settlements are generally processed according to the settlement cycle applicable to the Seller's account.

Settlement cycles may include:

Daily settlements.
Weekly settlements.
Bi-weekly settlements.
Custom settlement schedules approved by the Company.

Settlement schedules may vary depending upon product categories, risk assessments, payment gateway requirements or commercial agreements.

8. Payment Method

Seller settlements shall normally be made through electronic transfer to the verified bank account registered with the Seller Account.

The Seller is responsible for ensuring that:

Bank account details remain accurate.
Account information is updated promptly.
The registered account is capable of receiving electronic payments.

The Company shall not be responsible for delays resulting from inaccurate banking information provided by the Seller.

9. Payment Holds

MasterSpiders Innovations Private Limited may temporarily hold Seller payments where reasonably necessary to protect customers, Sellers, payment partners or the integrity of the Platform.

Payment holds may occur in circumstances including:

Pending customer returns or replacement requests.
Pending refund requests.
Chargeback investigations.
Suspected fraudulent activity.
Incomplete Seller verification (KYC).
Court orders or regulatory requirements.
Unresolved customer disputes.
Violation of marketplace policies.

Payment holds shall remain in effect only for the period reasonably necessary to complete the applicable review, investigation or legal requirement.

10. Reserve Amounts

To manage financial risk, the Company may retain a reserve amount from Seller settlements where reasonably necessary.

Reserve amounts may be maintained in situations including:

High return rates.
High refund rates.
New Seller accounts.
High-value transactions.
Products with extended return periods.
Fraud prevention measures.

Where applicable, reserve amounts shall generally be released after the relevant risk period has expired and the Seller remains compliant with this Policy.

11. Refund and Return Adjustments

Where a customer receives an approved refund or return, the corresponding amount may be adjusted against the Seller's future settlements or recovered from amounts otherwise payable to the Seller.

Adjustments may include:

Refunded product value.
Marketplace commission adjustments where applicable.
Reverse logistics charges.
Return handling charges.
Shipping cost adjustments.
Other contractual deductions.

The Company shall make reasonable efforts to provide transaction records relating to such adjustments through the Seller Dashboard or settlement reports.

12. Chargebacks and Payment Disputes

Where a payment is reversed by a bank, card network, UPI provider or payment gateway due to a customer dispute or chargeback, the Company may temporarily withhold or recover the disputed amount from the Seller until the matter is resolved.

The Seller agrees to cooperate by providing:

Proof of shipment.
Delivery confirmation.
Product invoices.
Customer communications where relevant.
Other supporting documentation reasonably requested.

Final liability shall be determined based on applicable payment network rules, available evidence and applicable law.

13. Taxes and Statutory Deductions

The Seller remains solely responsible for complying with all applicable tax laws relating to its business activities.

Where required by law, the Company may:

Deduct Tax Deducted at Source (TDS).
Deduct Tax Collected at Source (TCS).
Collect applicable GST-related amounts.
Comply with other statutory withholding obligations.

Applicable tax certificates or reports shall be made available in accordance with applicable laws and operational practices.

14. Seller Invoices

The Seller is responsible for issuing legally compliant tax invoices where required by applicable law.

Invoices should accurately include:

Seller details.
Customer details where required.
Product description.
Quantity.
Applicable taxes.
Total invoice value.

The Company may generate marketplace invoices or settlement statements relating to commissions and service charges where applicable.

15. Settlement Reports

The Seller may access settlement reports through the Seller Dashboard or other reporting facilities made available by the Company.

Settlement reports may include:

Order numbers.
Sales amounts.
Marketplace commission.
Taxes.
Shipping charges.
Advertising charges.
Refund adjustments.
Net settlement amount.

The Seller is encouraged to review settlement reports promptly and notify the Company of any discrepancies.

16. Payment Disputes

If a Seller believes that a settlement contains an error, the Seller should notify AvailEverything.com Seller Support within a reasonable period after receiving the settlement.

The Company may investigate:

Order records.
Payment gateway records.
Settlement calculations.
Commission calculations.
Refund adjustments.
Applicable deductions.

Where an error is confirmed, appropriate corrections shall be made in a future settlement or through another mutually agreed method.

17. Currency and International Payments

Unless otherwise agreed, Seller settlements shall ordinarily be made in Indian Rupees (INR).

For international transactions or cross-border sales:

Applicable foreign exchange regulations shall apply.
Currency conversion may be performed by payment providers.
Banking charges or intermediary fees may apply.
Settlement timelines may vary depending on international banking systems.

The Seller is responsible for complying with all applicable foreign exchange, export and taxation requirements relating to international sales.

18. Advertising Credits and Promotional Campaigns

AvailEverything.com may offer advertising services, promotional campaigns, sponsored product placements, coupons, discounts and other marketing opportunities to Sellers.

Participation in such programmes may be voluntary or subject to separate commercial terms.

Where applicable:

Advertising fees may be deducted from Seller settlements.
Promotional credits may have validity periods.
Unused promotional credits may expire in accordance with campaign terms.
Campaign performance may vary and is not guaranteed.

Participation in any promotional programme does not guarantee increased sales, customer traffic or profitability.

19. Seller Subscription Plans and Billing

The Company may offer optional Seller subscription plans providing access to additional marketplace features, tools or services.

Subscription plans may include:

Premium storefront features.
Advanced analytics.
Advertising credits.
Priority customer support.
Enhanced listing visibility.
Additional operational tools.

Applicable subscription charges, renewal terms and billing cycles shall be communicated before activation of the subscription.

Unless otherwise specified, subscription fees are generally non-refundable after the billing period has commenced.

20. Pricing Errors and Settlement Corrections

Despite reasonable efforts to maintain accurate financial records, pricing, commission or settlement errors may occasionally occur due to technical issues, human error or system failures.

Where such errors are identified, the Company reserves the right to:

Correct settlement calculations.
Adjust future settlements.
Recover overpayments.
Credit underpayments.
Issue revised settlement statements where appropriate.

The Company shall make reasonable efforts to notify the Seller of significant financial corrections affecting settlement amounts.

21. Fraud Prevention and Financial Security

To protect the marketplace, customers and Sellers, the Company may implement fraud detection, risk management and financial security measures.

Such measures may include:

Transaction monitoring.
Identity verification.
Enhanced KYC reviews.
Payment verification.
Reserve requirements.
Temporary settlement holds.
Manual review of high-risk transactions.

The Seller agrees to cooperate with reasonable fraud prevention measures and provide requested documentation where necessary.

22. Financial Records and Audit Rights

The Company may maintain financial records relating to Seller transactions for accounting, compliance, taxation, fraud prevention and dispute resolution purposes.

Where reasonably necessary and permitted by applicable law, the Company may review transaction records to:

Verify settlement calculations.
Investigate disputes.
Detect fraudulent activity.
Ensure policy compliance.
Comply with regulatory obligations.

The Seller agrees to retain relevant business records and reasonably cooperate with lawful requests for information relating to marketplace transactions.

23. Marketplace Responsibilities

MasterSpiders Innovations Private Limited shall make reasonable efforts to:

Process eligible settlements in accordance with this Policy.
Maintain accurate settlement records.
Provide settlement reports.
Facilitate communication regarding payment enquiries.
Implement commercially reasonable security measures for payment processing.

The Company does not guarantee uninterrupted availability of banking systems, payment gateways or third-party financial services.

24. Seller Responsibilities

Each Seller agrees to:

Provide accurate banking information.
Maintain valid tax registrations where required.
Review settlement reports regularly.
Promptly report financial discrepancies.
Comply with applicable financial and tax laws.
Maintain complete and accurate accounting records.

Failure to comply with these responsibilities may result in delayed settlements, account restrictions or other actions permitted under the Seller Terms & Conditions.

25. Confidentiality of Financial Information

Settlement reports, commission structures, financial statements, commercial terms and other non-public financial information exchanged between the Company and the Seller shall be treated as confidential unless disclosure is required by law.

The Seller agrees not to disclose confidential commercial information relating to the Platform without prior written consent from the Company, except where disclosure is legally required.

26. Policy Updates

MasterSpiders Innovations Private Limited reserves the right to amend, modify or replace this Seller Commission & Payment Policy to reflect changes in applicable laws, taxation, payment systems, commercial practices or marketplace operations.

Any revised Policy shall become effective upon publication on AvailEverything.com or on such later date as may be specified.

Continued use of the Platform after the effective date of any revision constitutes acceptance of the updated Policy.

27. Seller Support

Sellers requiring assistance regarding commissions, settlements, deductions, invoices or payment-related matters may contact AvailEverything.com Seller Support through our official communication channels.

Seller Support may assist with:

Settlement enquiries.
Commission calculations.
Payment status updates.
Bank account verification.
Invoice and tax-related enquiries.
Refund and return adjustments.
Advertising and subscription billing enquiries.
General financial support.

MasterSpiders Innovations Private Limited will make reasonable efforts to investigate and respond to eligible financial enquiries within a reasonable period.

28. Financial Dispute Resolution

If a Seller disagrees with any commission calculation, settlement amount or financial adjustment, the Seller should first contact Seller Support with complete details of the dispute.

The Company may review:

Order records.
Settlement reports.
Payment gateway records.
Refund history.
Commission calculations.
Applicable taxes and deductions.

Where an error is identified, appropriate corrections shall be made through a future settlement or another mutually agreed method.

Nothing contained in this Policy limits any statutory rights available under applicable law.

29. Governing Law and Jurisdiction

This Seller Commission & Payment Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Subject to applicable law, any dispute arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India.

30. Contact Information

For questions, concerns or assistance relating to commissions, settlements or Seller payments, please contact:

MasterSpiders Innovations Private Limited
Owner and Operator of AvailEverything.com
Hyderabad, Telangana, India

Website: https://www.availeverything.com
Seller Support Email: [email protected]
Accounts Email: [email protected]
General Support Email: [email protected]
Phone: +91-XXXXXXXXXX

To assist us in resolving your enquiry efficiently, please include your Seller ID, Order ID (if applicable), Settlement Reference Number and a detailed description of the issue when contacting Seller Support.

31. Entire Agreement

This Seller Commission & Payment Policy should be read together with the following policies and agreements published on AvailEverything.com:

Seller Terms & Conditions.
Terms & Conditions.
Privacy Policy.
Shipping Policy.
Return & Replacement Policy.
Refund Policy.
Warranty Policy.
Cancellation Policy.
Prohibited Products Policy.
Cookie Policy.
Grievance Redressal Policy.
Intellectual Property & Copyright Policy.
DMCA/Copyright Infringement Policy.

Together, these documents constitute the complete contractual framework governing the Seller's commercial relationship with MasterSpiders Innovations Private Limited.

32. Severability

If any provision of this Policy is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

33. Waiver

Failure by MasterSpiders Innovations Private Limited to enforce any provision of this Policy shall not constitute a waiver of that provision or of any other rights available under applicable law.

34. Effective Date

This Seller Commission & Payment Policy shall become effective on 01 August 2026 and shall remain in force until amended, replaced or withdrawn by MasterSpiders Innovations Private Limited.

35. Legal Disclaimer

AvailEverything.com operates as a technology-enabled online marketplace that facilitates transactions between buyers and independent sellers.

Commission rates, settlement schedules, deductions, reserves and payment procedures may vary depending on product categories, Seller subscription plans, promotional programmes, payment methods, risk assessments, logistics services, commercial agreements and applicable legal requirements.

MasterSpiders Innovations Private Limited reserves the right to delay, adjust, withhold or recover Seller payments where reasonably necessary to:

Process customer refunds or returns.
Resolve payment disputes or chargebacks.
Comply with applicable laws or regulatory directions.
Prevent fraud or financial abuse.
Correct settlement or accounting errors.
Enforce the Seller Terms & Conditions or other marketplace policies.

The Company shall not be liable for delays arising from banking systems, payment gateways, government actions, technical failures or other events beyond its reasonable control.

Nothing contained in this Policy shall limit or exclude any rights or obligations that cannot lawfully be excluded under applicable law.

36. Intellectual Property Notice

All trademarks, logos, trade names, service marks, software, databases, reports, financial statements, settlement reports and other materials made available through AvailEverything.com remain the property of MasterSpiders Innovations Private Limited or their respective owners.

Except as expressly permitted under applicable law or this Policy, Sellers shall not reproduce, distribute, publish, modify or commercially exploit such materials without prior written permission from the Company.

This Seller Commission & Payment Policy applies to all sellers, merchants, manufacturers, wholesalers, distributors, retailers and service providers using AvailEverything.com, including transactions conducted through the website, mobile applications, APIs and any other official sales channels operated by MasterSpiders Innovations Private Limited.