Warranty Policy

Effective Date: 01 January 2021

Last Updated: 01 August 2026

Welcome to AvailEverything.com, owned and operated by MasterSpiders Innovations Private Limited, Hyderabad, Telangana, India.

This Warranty Policy explains how product warranties apply to purchases made through AvailEverything.com. As AvailEverything.com operates as a multi-vendor online marketplace, warranty coverage varies depending on the respective manufacturer, brand owner, seller and product category.

By purchasing products through AvailEverything.com, you agree to this Warranty Policy together with our Terms & Conditions, Privacy Policy, Shipping Policy, Return & Replacement Policy, Refund Policy and other applicable policies published on the Platform.

1. Marketplace Warranty Model

AvailEverything.com is a technology-enabled online marketplace connecting buyers with independent sellers.

Unless expressly stated otherwise on the product page, warranties are generally provided by:

The manufacturer.
The brand owner.
The respective seller.

MasterSpiders Innovations Private Limited is not the manufacturer of products sold by independent sellers and does not independently provide warranties for such products unless expressly stated.

The Company may assist customers by facilitating communication between buyers, sellers and manufacturers regarding warranty claims.

2. Warranty Availability

Warranty availability varies depending on:

The product category.
The manufacturer.
The brand owner.
The seller.
The country or region where the product is intended to be used.

Warranty details, where available, are generally displayed on the respective product page or included with the product documentation.

Certain products may not include any warranty unless expressly specified.

3. Types of Warranty

Depending on the product, warranty coverage may include one or more of the following:

Manufacturer Warranty.
Brand Warranty.
Seller Warranty.
Extended Warranty (where separately purchased).
Limited Warranty.
International Warranty (where applicable).

The applicable warranty type will normally be specified by the manufacturer, brand or seller.

4. Warranty Period

Warranty periods vary by product and are determined by the manufacturer, brand owner or seller.

Examples include:

3 months.
6 months.
12 months.
24 months.
36 months.
Lifetime warranty, where expressly offered.

The warranty period generally begins from the date of delivery or the date specified in the applicable warranty documentation.

5. What May Be Covered Under Warranty

Subject to the applicable warranty terms, warranty coverage may include:

Manufacturing defects.
Defective workmanship.
Material defects.
Functional failures occurring during normal use.
Hardware defects.
Electrical component failures.

Actual coverage depends entirely upon the warranty issued by the manufacturer, brand owner or seller.

6. What Is Generally Not Covered

Unless otherwise specified by the applicable warranty provider, warranty coverage generally does not extend to:

Accidental damage.
Customer misuse.
Negligence.
Normal wear and tear.
Cosmetic damage.
Improper installation.
Improper storage.
Unauthorized repairs or modifications.
Damage caused by natural disasters.
Consumable items unless specifically covered.

Specific exclusions shall be governed by the warranty issued by the manufacturer, brand owner or seller.

7. Proof of Purchase

Customers may be required to provide proof of purchase when submitting a warranty claim.

Acceptable proof may include:

Order confirmation.
Invoice.
Tax invoice.
Warranty card.
Serial number.
Product registration details, where applicable.

Failure to provide adequate proof of purchase may affect warranty eligibility where permitted by applicable law.

8. Warranty Claim Process

Customers seeking warranty service should initiate a warranty claim through AvailEverything.com Customer Support or by contacting the manufacturer, brand owner or authorized service centre, as applicable.

Customers may be required to provide:

Order number.
Product details.
Description of the issue.
Photographs or videos demonstrating the defect.
Warranty documentation.
Any additional information reasonably required for verification.

Submission of a warranty claim does not automatically guarantee approval. Each claim shall be reviewed in accordance with the applicable warranty terms.

9. Warranty Verification

Upon receiving a warranty claim, the manufacturer, brand owner, seller or AvailEverything.com may verify the claim before approving any repair, replacement or other warranty service.

Verification may include:

Review of the customer's description of the issue.
Inspection of photographs or videos.
Verification of the product serial number.
Verification of the proof of purchase.
Technical diagnostics.
Inspection by an authorized service centre.
Review of warranty registration records, where applicable.

Additional information may be requested where reasonably necessary to process the warranty claim.

10. Repair Under Warranty

Where permitted under the applicable warranty terms, the manufacturer, brand owner or seller may repair the defective product instead of replacing or refunding it.

Repairs may include:

Replacement of defective components.
Repair of faulty electrical or mechanical parts.
Software updates or firmware restoration, where applicable.
Functional restoration to the manufacturer's specifications.

Repair timelines depend upon product availability, spare parts availability, service centre capacity and the applicable warranty provider.

11. Replacement Under Warranty

If a product cannot reasonably be repaired, the applicable warranty provider may offer a replacement in accordance with the warranty terms.

Replacement products may:

Be identical to the original product.
Be of equivalent specifications.
Be a refurbished product where permitted under the applicable warranty terms.
Be substituted with a comparable product if the original model has been discontinued.

Replacement availability depends upon stock availability and the policies of the manufacturer, brand owner or seller.

12. Authorized Service Centres

Many warranty claims are handled through manufacturer-authorized service centres.

Customers may be required to:

Visit the nearest authorized service centre.
Ship the product to an authorized repair facility.
Schedule an inspection appointment.
Follow the manufacturer's warranty procedures.

AvailEverything.com may assist customers in locating authorized service providers where such information is available.

13. Shipping for Warranty Claims

Responsibility for shipping products relating to warranty claims depends upon the applicable warranty provider and the specific warranty terms.

Depending upon the circumstances:

The manufacturer may arrange product pickup.
The seller may arrange pickup.
The customer may be required to ship the product to a service centre.
Return shipping costs may be covered by the warranty provider or may be payable by the customer.

Customers are advised to package products securely and retain shipment tracking details when shipping products for warranty service.

14. Seller Responsibilities

Each seller offering products through AvailEverything.com agrees to:

Accurately disclose warranty information on product listings.
Honour seller-provided warranties.
Assist customers with eligible warranty claims.
Coordinate with manufacturers where appropriate.
Comply with applicable consumer protection laws.

Failure to comply with these responsibilities may result in account restrictions, suspension or other actions under the Seller Terms & Conditions.

15. Customer Responsibilities

Customers submitting warranty claims agree to:

Provide accurate information regarding the product.
Retain proof of purchase.
Use the product according to the manufacturer's instructions.
Avoid unauthorized repairs or modifications.
Cooperate during warranty verification.
Provide requested photographs, videos or technical information where reasonably required.

Failure to comply with applicable warranty conditions may result in rejection of the warranty claim where permitted under applicable law.

16. International Warranty

Certain manufacturers or brands may provide international warranty coverage for eligible products.

International warranty availability depends upon:

The manufacturer's policies.
The country in which the product is being used.
The availability of authorized service centres.
Regional warranty restrictions.

Customers should verify international warranty coverage before purchasing products intended for use outside the original country of sale.

17. Extended Warranty

Some products may be eligible for an extended warranty purchased separately from the standard manufacturer warranty.

Where offered, extended warranty terms shall be governed by the provider of the extended warranty and may include:

Additional repair coverage.
Extended replacement eligibility.
Priority service.
Additional technical support.

Extended warranty coverage is subject to its own terms and conditions and does not modify the original manufacturer's warranty unless expressly stated.

18. Warranty Exclusions

Unless expressly covered under the applicable warranty terms, warranty coverage generally excludes defects or damage resulting from:

Normal wear and tear.
Accidental damage.
Improper installation.
Improper storage.
Customer negligence.
Unauthorized modifications.
Unauthorized repairs.
Improper maintenance.
Exposure to liquids, chemicals or excessive heat.
Electrical surges or improper voltage.
Acts of nature, including floods, lightning and earthquakes.
Use of the product for purposes other than its intended use.

The specific warranty exclusions applicable to a product shall be determined by the manufacturer, brand owner or seller providing the warranty.

19. Circumstances That May Void the Warranty

A warranty claim may be rejected where the warranty has been rendered void in accordance with the applicable warranty terms.

Examples include:

Removal or alteration of serial numbers.
Tampering with warranty seals.
Unauthorized repairs or servicing.
Modification of hardware or software.
Use of counterfeit or incompatible accessories causing damage.
Failure to follow operating instructions.
Commercial use of products intended solely for personal use, where prohibited by the warranty terms.

20. Software and Digital Products

Warranty coverage for software, digital downloads, activation keys, subscriptions and other digital products shall be governed by the applicable licence agreement, software publisher or service provider.

Unless expressly stated otherwise:

Digital products are generally not eligible for physical repair or replacement.
Activation-related issues may require verification by the software publisher.
Compatibility with customer devices is subject to the manufacturer's or publisher's system requirements.

21. Third-Party Accessories

Accessories supplied by third-party manufacturers may carry their own independent warranty terms.

Where applicable:

Warranty claims should be directed to the respective accessory manufacturer or warranty provider.
AvailEverything.com may assist customers by providing available warranty information but does not independently administer third-party accessory warranties unless expressly stated.

22. Product Recalls

If a manufacturer or competent regulatory authority announces a product recall, customers are encouraged to follow the instructions issued by the manufacturer or the relevant authority.

Where reasonably practicable, AvailEverything.com may assist by:

Providing available recall information.
Facilitating communication with the seller or manufacturer.
Assisting customers in understanding available remedies.

Actual recall procedures remain subject to the manufacturer's or regulatory authority's requirements.

23. Marketplace Responsibilities

AvailEverything.com operates as a technology-enabled marketplace connecting buyers with independent sellers.

The Company may:

Facilitate warranty-related communication.
Coordinate with sellers, manufacturers or authorized service centres.
Provide customer support for warranty enquiries.
Monitor seller compliance with marketplace policies.
Take appropriate action against sellers who repeatedly fail to honour valid warranty obligations.

Except where products are sold directly by MasterSpiders Innovations Private Limited, the Company does not independently guarantee approval of warranty claims.

24. Warranty Fraud Prevention

AvailEverything.com is committed to protecting customers, sellers and manufacturers from fraudulent warranty claims.

The Company may investigate claims involving:

False proof of purchase.
Altered invoices.
Tampered serial numbers.
Repeated fraudulent warranty claims.
Intentional product damage.
Submission of misleading photographs or documents.

Where fraudulent activity is reasonably suspected, the Company reserves the right to:

Request additional verification.
Reject the warranty claim.
Suspend marketplace privileges.
Restrict customer or seller accounts.
Take legal action where appropriate.

25. Limitation of Liability

To the fullest extent permitted by applicable law, MasterSpiders Innovations Private Limited shall not be liable for indirect, incidental, consequential or special damages arising from warranty claims handled by independent manufacturers, brand owners, sellers or authorized service centres.

The Company's role is limited to facilitating marketplace operations, customer support and communication between the relevant parties, except where products are sold directly by the Company.

Nothing contained in this Warranty Policy excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

26. Policy Updates

MasterSpiders Innovations Private Limited reserves the right to amend, modify or replace this Warranty Policy at any time to reflect changes in applicable laws, marketplace operations, manufacturer practices or customer service requirements.

Any revised Warranty Policy shall become effective upon publication on AvailEverything.com unless otherwise specified.

Customers are encouraged to review this Warranty Policy periodically before purchasing products through the Platform.

27. Customer Support

Customers requiring assistance regarding warranty claims may contact AvailEverything.com Customer Support through our official communication channels.

Customer Support may assist with:

General warranty enquiries.
Warranty claim guidance.
Locating authorized service centres.
Seller coordination.
Manufacturer communication.
Warranty status updates.
Documentation requirements.
Technical assistance, where reasonably available.

Our Customer Support Team will make reasonable efforts to assist customers and facilitate communication with the appropriate warranty provider.

28. Dispute Resolution

Customers who disagree with the outcome of a warranty claim are encouraged to first contact AvailEverything.com Customer Support for an amicable resolution.

Where appropriate, the Company may facilitate communication between the customer, seller, manufacturer, brand owner and authorized service centre in an effort to resolve the matter.

If the dispute cannot be resolved through mutual discussions, either party may pursue remedies available under applicable law.

Nothing contained in this Warranty Policy limits any statutory rights available to consumers under applicable consumer protection laws.

29. Governing Law and Jurisdiction

This Warranty Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Subject to applicable law, any dispute arising from or relating to this Warranty Policy shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India.

30. Contact Information

For questions, concerns or assistance relating to warranty claims, please contact:

MasterSpiders Innovations Private Limited
Owner and Operator of AvailEverything.com
Hyderabad, Telangana, India

Website: https://www.availeverything.com
Email: [email protected]
Phone: +91-8822883888

To help us process your warranty enquiry efficiently, please include your order number, product name, serial number (if applicable), invoice details and a brief description of the issue when contacting Customer Support.

31. Entire Agreement

This Warranty Policy should be read together with our:

Terms & Conditions.
Privacy Policy.
Shipping Policy.
Return & Replacement Policy.
Refund Policy.
Seller Terms & Conditions.

Together, these policies constitute the complete framework governing warranty-related matters on AvailEverything.com.

32. Severability

If any provision of this Warranty Policy is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

33. Waiver

Failure by MasterSpiders Innovations Private Limited to enforce any provision of this Warranty Policy shall not constitute a waiver of that provision or of any other rights available under applicable law.

34. Effective Date

This Warranty Policy shall become effective on 01 August 2026 and shall remain in force until amended, replaced or withdrawn by MasterSpiders Innovations Private Limited.

35. Legal Disclaimer

AvailEverything.com operates as a technology-enabled online marketplace connecting buyers with independent sellers.

Except where a product is expressly identified as being sold with a warranty directly provided by MasterSpiders Innovations Private Limited, all warranty obligations remain the responsibility of the applicable manufacturer, brand owner or seller in accordance with their published warranty terms.

MasterSpiders Innovations Private Limited facilitates customer support, communication and coordination relating to warranty claims but does not independently guarantee approval of every warranty claim or the availability of repair, replacement or other warranty remedies.

Warranty decisions, repair methods, replacement availability, spare parts, service timelines and technical determinations are made by the applicable warranty provider or authorized service centre in accordance with their policies and applicable laws.

Nothing contained in this Warranty Policy shall be interpreted as limiting or excluding any statutory rights available to consumers under applicable consumer protection laws.

36. Intellectual Property Notice

All trademarks, product names, brand names, logos and service marks displayed on products sold through AvailEverything.com remain the property of their respective owners.

References to manufacturers, brands or products within this Warranty Policy are made solely for the purpose of explaining warranty coverage and do not imply any partnership, endorsement or ownership unless expressly stated.

This Warranty Policy applies to all eligible purchases made through AvailEverything.com, including orders placed through our website, mobile applications and any other official sales channels operated by MasterSpiders Innovations Private Limited.